Who we are
One Health Group was established in Sheffield in 2004 and has steadily and successfully grown to become a significant healthcare provider in the region. Commissioned by the NHS, we provide services for patients referred for Orthopaedics, General Surgery, Spine and Gynaecology and with clinics located in over 18 locations across Yorkshire, Derbyshire, Nottinghamshire and Lincolnshire, we bring healthcare closer to where people live. We are committed to clinical excellence and our mission is to provide innovative, high quality medical and clinical services for our patients, optimising outcomes so they can quickly continue healthy lives.
About
To provide administrative and billing support to the finance team. Working flexibly with other employees within the company. The post holder will be required to take responsibility for specific duties under direction from the Finance Manager.
The team manages and co-ordinates the finance function for the company. The team is the first point of contact for all patients, insurers, NHS organisations, suppliers and consultants. The team is on hand to offer advice and deal with all enquiries.
Duties and responsibilities
- Able to respond to telephone calls and general enquiries.
- To provide accurate, prompt and efficient administrative support to the Finance Team.
- To work flexibly giving assistance to other employees and to provide cover in the absence of colleagues within the Finance Team as required.
- Be proficient in the use of Microsoft applications, using applications such as Word, Outlook, Excel and PowerPoint on a daily basis.
- Data input on the Compucare billing system and become jointly responsible for all of the billing of NHS and Private Patients.
- Taking payments over the phone and recording on the Compucare database system.
- Regular monitoring of outstanding debt and taking prompt and appropriate action, including running and reconciliation of aged debtors
- Chasing outstanding balances from Patients, Insurance Companies and Solicitors, including issuing shortfall, reminder & final demand letters
- Undertake specific pieces of work, for example produce information as required by the team.
- Prioritise daily workload.
- To undertake other appropriate duties as directed, being adaptable to service needs/changes.
- To perform any other duties to support the business of OHG as identified by the Finance Team Manager
Key skills and behaviours
- Teamwork
- Communication skills - able to communicate effectively with various people (patients, consultants, insurance companies, NHS Providers etc.)
- Excellent telephone manner
- Proficient in the use of IT e.g. MS Word, Excel, Outlook and PowerPoint
- High attention to detail and an ability to plan, prioritise and adapt
